Refund policy
Return & Refund Policy
ARCOEN — A Story Worth Telling.
At ARCOEN, every garment is made to order. We take care in creating apparel that carries meaning, and we want you to feel confident in every purchase.
Please review our return and refund policy before placing your order.
Made-to-Order Products
Because our apparel is produced specifically for each order, we generally do not accept returns or exchanges for:
- Changes of mind
- Incorrect size selections
- Personal fit or style preferences
- Accidental orders after production has begun
We encourage customers to review product descriptions, sizing charts, and order details carefully before completing a purchase.
This policy does not limit any rights you may have under applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of receiving your item.
Email support@arcoen.com with:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem, when possible
We'll review your request and work toward an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances.
You do not need to return a damaged or defective item unless we specifically request it.
Incorrect Size or Fit
Each product includes a size guide to help you select the right fit.
Because garments are made to order, we generally cannot offer returns or exchanges when the size ordered matches the size received but does not fit as expected.
If you receive a size different from the one you ordered, please contact us so we can resolve the issue.
Order Cancellations and Changes
If you need to cancel or modify an order, contact us as soon as possible at support@arcoen.com.
We'll do our best to accommodate requests before production begins. However, once an order enters production, cancellation or modification may no longer be possible.
Refunds
If a refund is approved, it will generally be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and post the refund.
Lost or Missing Orders
If your package appears lost or has not arrived within the expected delivery window, please contact us at support@arcoen.com.
We'll review the tracking information and work with our fulfillment and shipping partners to determine the appropriate next steps.
Contact Us
For questions about returns, refunds, replacements, or order issues, contact:
ARCOEN Customer Support
Email: support@arcoen.com
Website: https://arcoen.com
We appreciate the opportunity to make things right when something doesn't go as expected.
A Story Worth Telling.